Delivery & Returns

Shipping

We offer FREE courier delivery for all orders above R550 - Yay!

Self Collect: 

For all our Gauteng ladies, lucky you - we are in your area. Pretoria dolls, you can collect your order from our home studio in Olympus, Pretoria East - we will arrange a time/day that works for you. You can also collect your order at The Deep Roots Market, The Stall (Olympus) Market, or the Irene Village Market.

If Self Collect is the option for you, please let us know in the comment section at check-out. We will then contact you when your order is ready and will arrange which option suits you best.

Door to Door Courier:

We courier all over South Africa with The Courier Guy and Aramex. They are both fast and super reliable. The delivery time takes between one to two working days, depending on where you are in South Africa. 

We have one fixed courier charge of R80 per order. This applies to all major city deliveries in South Africa. If your order is over R550, delivery is on us!

Once your order is collected by the courier, you will receive a tracking number so you can track your parcel. If you select this option please give us a daytime delivery address: the couriers will deliver between 8am - 5pm on working days only. They unfortunately don't delivery to PO BOX addresses or on weekends. So, please make sure there is someone to greet your new MIA baby at the door and welcome it with open arms.

 

Returns

If you are unhappy with your MIA purchase kindly let us know within seven days of receiving the order. Any return fees will be at the customers expense, we will happily help to arrange the courier at our discounted rates. The charge will be R80 one way. If you are based in Gauteng you can meet us at one of our markets for the return. The item must be in its original condition in order to generate a refund. Once the item has been received and inspected the refund will be issued, this can take up to 10 working days to process.

Unfortunately we cannot accept any earring returns as they cannot be resold.

We put all our love into each and every piece that we create, and triple-check it before it leaves our studio for its forever home. If you receive your order and there is a manufacturing fault please let us know immediately and we will resolve the issue right away.

We offer a limited one-year warranty against manufacturing faults and defects. We will only replace items if they are defective or damaged due to manufacturing faults. Our chains are delicate by nature and we cannot be held responsible for breakages. Broken chains will be considered on a case to case basis and may be replaced at an additional discounted cost.